Collection of Personal Data
We may collect Personal Data when you access the Mozverse Website, register or subscribe for the Service, subscribe to a webinar or marketing communications, become a user of our forum, contact us, send us feedback, otherwise interact with us, and when we perform our Services in general. This Personal Data is collected either directly from you, such as when you register with us, or automatically, such as when you browse or use the Mozverse Website, or when we collect Personal Data from other sources for our Services, which may include receiving Personal Data from suppliers we have engaged or third-party data sources. The Personal Data we collect depends on the particular Services you have requested and/or activities being carried out and could include
such as your name, address, phone number, and email address
such as your role, company name, and website name
Agent and End User Information
Including any email addresses and names or aliases of any agents or end users you authorize to log into and utilize the Service in connection with your account as a Mozverse customer (“Agent” or “End User”, as the case may be)
Log-In and Connection Information
Such as the information you provide to set up your use the Service;
Log File Data
Including IP addresses, operating system, browser type, browser id, date/time of visit, and pages visited
such as device type, operating system, and software version
Such as content of posts and interactions with such posts within the Mozverse forum
Including details of purchases or subscriptions with us or courses, followed
Analytics or Clickstream Data
including the electronic path you take to our Services, through our Services and when exiting our Services, as well as your usage and activity on our Services, such as the links and objects you view, click or otherwise interact with. We may use Technologies and other third-party tools to process analytics information on our Services. These Technologies allow us to better understand how our digital Services are used and to continually improve and personalize our Services. Some of our analytics partners include
. To learn more about how to opt-out of Google Analytics’ use of your information, please click here
including the method of communication you prefer
Including university, instructor or education provider, and university single sign-on details (if you choose to give this to us)
Meaning data collected via cookies on the Mozverse Website
including other personal details about you that are related to the Service and use thereof or your relationship with Mozverse; and,
Inquiry and Feedback Information
such as the content of your email, chat, or call with us when you ask us a question or provide us with any feedback
When you request or use our Services, we may ask for certain Personal Data from you to provide such Services. If you choose not to provide such information, then you might not be able to take advantage of some of the Services.
Use of Personal Data
Mozverse may use the above-mentioned Personal Data to:
- Provide and administer the Service, including Ultranode, to customers, subscribers, and their Agents and End Users;
- Provide and run the Mozverse platform for Agents and End Users;
- Contact and communicate with you and your Agents and End Users about the Service, including to help you manage your account(s);
- Tailor the Service to its customers’ needs;
- Carry out account administration and billing activities;
- Implement security controls such as identity verification and authentication;
- Analyze data to provide you with relevant information about our company, products or Service;
- Provide you with promotional and other marketing materials, including any training seminars and webinars;
- Carry out research (including for statistical purposes) to improve and develop our products and the content and functionality of the Service, and to understand more about how our Service is used;
- Otherwise operate, maintain, further develop, and provide the Service; and
- Exercise our rights or comply with legal obligations.
Personal Data Disclosure
Third-Party Service Providers and Vendors
In certain circumstances, third-party service providers or vendors that Mozverse has engaged to perform business functions on our behalf might have access to your Personal Data. Such parties may include:
- Service and hosting partners to provide the necessary hardware, software, networking, storage, and other services we use to operate the Service and maintain a high-quality user experience;
- Bank(s); and,
- Professional advisors, such as accountants, lawyers, consultants, and tax specialists.
We allow our service providers to handle your Personal Data to the extent we are satisfied they take the appropriate measures, depending on the jurisdiction they are based in and the data subjects they deal with, to protect your Personal Data. Where applicable, these measures may include professional obligations of confidentiality and privilege. We also impose contractual obligations on service providers to ensure they can only use your Personal Data to provide services to us and to you or to receive our Services.
We may make available to you services or products in collaboration with third parties, for example, those that are jointly offered by Mozverse and its third-party partners or other businesses. We will make reasonable efforts to let you know when a third party is involved, in which case we may share your Personal Data with that third party.
We may share Personal Data with, or direct customers to provide such information, to payment processors who process payment for services on our behalf.
In some instances, we may share Personal Data with our marketing partners, including ad networks, social networks, retargeting partners, and marketing communication providers, to communicate with you about our products and services and market our products and services to you. See our Cookies Policy for more information on your choices regarding interest-based advertising and targeted advertising.
Legal Obligations and Rights
In addition to the purposes described above, we disclose Personal Data to third parties, such as legal advisors and law enforcement, to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. We may also share such Personal Data if we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our agreement for services, or as otherwise required by law.
Directed or Permitted Transfers
We may disclose Personal Data about you to certain other third parties at your direction or with your consent or permission.
The Mozverse Website and/or the Service may contain links to websites and applications other than the Service, including websites, services, and applications operated by affiliates and other third parties. The Mozverse Website sometimes may also include third-party Social Media features, such as the Facebook Like or Share buttons and Widgets or interactive mini-programs, that run on our site. These third-party features may collect your IP address and which web page you are visiting on the Mozverse Website, and may set a cookie to enable the feature to function properly. Social Media features and Widgets are either hosted by a third party or hosted directly on the Mozverse Website.
If you submit Personal Data to any third parties or through third-party services or applications, the processing of your Personal Data is governed by their privacy policies, however, we will take the steps described in our Cookies Policy to make you aware of any third-party cookies being placed and to provide you with information on how to exercise control over them, when available.
Public Blogs and Forums
We may also offer publicly-accessible blogs or community forums in our Service or the Mozverse Website. You should be aware that any information provided in these areas may be read, collected, and used by others who access them. To request removal of your Personal Data from our blog or community forum, you may remove your posted content by deleting your message, or alternatively, contacting us at _____________. In some cases, we may not be able to remove your Personal Data, in which case we will let you know if we are unable to do so and why. Please note that your use of any such blogs or forums is always subject to the terms and conditions applicable to such blogs or forums.
Where we have your consent to do so or where otherwise permitted by law, we may send you information about the Services, including features you may be interested in, for example, by postal mail, email or telephone. Some of these communications may include marketing materials. If you would like to opt out of getting marketing communications from Mozverse please contact at ________________ or, follow the available opt-out or unsubscribe instructions included in each communication. Please note that we may still continue to send you transactional and other non-marketing communications, for example, messages about products or services you or your organization have requested, events you’ve registered for, announcements about service levels or security-related issues, etc., even after you’ve opted out.
Prospective customers who provide us with their contact information, including their email address, may be able to take advantage of a free trial of our paid Services and will be automatically signed up to receive updates from Mozverse. We have determined in good faith that the value of the personal information we receive from you and the relationship we establish is reasonably related to the value of the free offerings we provide.
You can request to opt into our free trial by attending one of our training sessions and providing us your contact information in connection with an offer. You may withdraw from our free trial at any time by contacting our Sales team at ____________________.
EEA and UK Data Transfers
Some of the third parties with whom we share Personal Data may be based outside the European Economic Area (EEA) or the United Kingdom (UK). Mozverse only transfers Personal Data to countries outside the EEA and UK if that country or the recipient has an adequate level of protection according to applicable data protection laws, such as the European GDPR and UK GDPR. For example, we may rely on the standard contractual clauses published by the European Commission and similar measures under UK laws when we share your Personal Data within the Mozverse corporate group.
- Complying with our legal obligations (including in defense or pursuit of a legal claim),
- Maintaining accurate accounting, financial, and other operational records,
- Resolving disputes, and
- Enforcing our agreements.
We have established internal policies for the deletion of Personal Data from customer accounts following the termination of a customer’s subscription to the Service pursuant to our agreements with such customers.
To the extent granted by applicable law, you may have certain rights to control or seek information about how Mozverse processes your Personal Data. Depending on your jurisdiction, and subject to its relevant exemptions and exceptions, these rights may include, among others, the right to:
- Access or obtain a copy of the Personal Data we process about you,
- Correct inaccuracies in your Personal Data,
- Delete your Personal Data,
- Opt out of targeted advertising,
- Opt out of the sale of your Personal Data,
- Not be subject to decisions based solely on automated data processing, e.g., “profiling”, and that result in material legal consequences; and
- Not be discriminated against by Mozverse for exercising these rights,
- Obtain certain information about how we process your Personal Data,
- Appeal our decisions to your local regulator.
If you would like to exercise your legal rights with respect to Personal Data that we process as a “controller,” please contact us at ________________. In some cases, we may need to request additional information from you to verify your identity as the relevant person to whom these rights are granted. We will let you know whether we can comply with your request in the applicable time period for your jurisdiction. Please note that some of the legal rights you have may be inapplicable to Mozverse data processing activities. For example, we do not sell Personal Data at this time, as those terms are defined under applicable data privacy laws.
Customers of our web-based Services may be able to update or change the Personal Data they previously provided to Mozverse by logging into the relevant Service and editing such information, where applicable. Depending on your choices, however, certain Services may become more limited for you or unavailable.
Please see the section “Marketing Communications” for information on how to manage marketing communications we send based on your Personal Data.
For more information about your choices regarding interest-based advertising and targeted advertising, please see our Cookies Policy.
As described above, we may also process Personal Data as a processor on behalf of a customer that is the controller of the Personal Data. If your Personal Data has been submitted to us in our role as a processor by or on behalf of a Mozverse customer and you wish to exercise any rights you may have under applicable laws, please inquire with them directly.
Do Not Track
Do Not Track (“DNT”) is a web browser setting a user can set to request that web applications disable their tracking of that user. When the setting is turned on, the web browser sends a special signal to websites, analytics companies, ad networks, plug-in providers, and other web services to stop tracking the user’s browsing activity. There is, however, no common standard adopted by industry groups, technology companies, or regulators on how these signals should be interpreted. As a result, we do not currently commit to responding to web browser DNT signals on the Mozverse Website. If you would like to learn more about DNT, please visit All About Do Not Track (DNT).
Children’s Personal Data
We may choose or be required by local data privacy laws to provide different or additional disclosures relating to the processing of Personal Data about residents of certain countries, regions, or states. If you reside in the following jurisdictions, please click on the relevant links below for additional information:
- European Economic Area and United Kingdom
If you believe that you have found a security vulnerability relating to a Mozverse product or the Mozverse.com website, please send a bug report to ________________.
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